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From Data to Delight: Transforming Hospitality with Customer Insights

Are You Using Customer Data to Improve Their Experience

Introduction In the hospitality industry, customer loyalty is crucial, and it heavily relies on the customer experience. To gain repeat patronage and referrals, businesses in this sector must deliver exceptional customer experiences. Retaining existing customers is generally easier and more cost-effective than acquiring new ones. However, not all brands are successful in this area. Studies […]