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The Customer-Centric Manager: The Key to Success in the Hospitality Industry

The Importance of Customer-Centric Managers in the Hospitality Industry


In the hospitality industry, customer satisfaction is crucial for success. This has given rise to a new type of manager known as the customer-centric manager. These individuals possess unique personality traits that make them excel in their roles. They are intuitive and possess skills that cannot be defined by education or experience alone. These traits are highly valued in the industry, yet many people do not realize that they are marketable skills.


Understanding the Hiring Process


In the hospitality industry, hiring is often done through headhunters and recruiters. The traditional in-person interview has been replaced by telephone interviews in recent years. It is important to understand the hiring process and follow the advice of your recruiter. They are your link to job opportunities and can help you prepare for interviews. 


Preparing for the Job Interview


To prepare for a job interview, it is important to ask your recruiter about your strengths and potential. They can provide insights on which skills and talents to focus on and what questions to practice. It is also beneficial to ask if there are any skills or software you should learn or study. During periods of unemployment, it is a good idea to engage in volunteer work, study, or upgrade your skills to prevent your career from stagnating.


Using the Right Format


Using the right format is essential when applying for jobs in the hospitality industry. In the US, a resume is preferred, while in Canada, a CV is more commonly used. It is important to adapt your resume or CV to highlight your accomplishments and career capital. If you have a track record of success in your previous roles, consider reaching out to a hospitality recruitment firm to help you find the next step in your career ladder.




In order to succeed in the hospitality industry, it is important to possess customer-centric skills and talents. These traits are highly valued by recruiters and employers. To prepare for job interviews, it is crucial to seek guidance from your recruiter and engage in continuous learning and improvement. Using the right format when applying for jobs is also essential. By following these tips, you can increase your chances of landing your dream job in the hospitality industry.


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