Turnover in the hospitality industry has been a problem for years; the U.S. Bureau of Labor Statistics reports the turnover rate is 73.6%—much higher than any other industry. Much higher, in fact, when you consider the finance and insurance industries have turnover that is less than 2%. Employee turnover costs you in all kinds of ways, from recruiting replacement staff and training to having a negative impact on employee morale. Here are some tips for how to manage the turnover in your hotel.
Turning Around Your Hotel Turnover
- Let your employees know how much you appreciate them. An engaged employee is a retained employee. Providing your employees with constant feedback is an important way to continuously engage them in the success of your organization. To do this, train your managers in a continuous feedback mechanism that provides your workers with the guidance they crave. We know it’s hard to remember to show appreciation to employees when your hotel is so busy. However, showing your appreciation is critical to keeping your best staff.
- Support your teams by providing them with training and growth opportunities. If you spend time investing in your employees, they’ll be more likely to stick around. Offer tuition reimbursement and certifications to help your workforce move up the ladder. From lunch and learns to on-site training camps, make it your mission to build the skills of your employees. Consider cross-training to help expand your staff’s knowledge across a department. Establish mentors that can work 1:1 with new employees. Teach your managers to help your workforce establish career goals—and then help them reach them.
Investing In Your Staff
- Work on building company culture so that people feel bonds of connection to each other. Develop an engaging vision and mission that motivates and inspires your employees. Search for a way to build a culture that resonates with your workers. Everyone wants to have meaningful work, and a good company culture can provide your workers with what they want and need. To do this, form a cultural committee made up of employees and staff. Together, you can create the kind of work environment that will make your employees want to stay.
- Pay your people as much as you can. Give them incentives to stay. Offer continuous support and regular raises. Your goal should be to reward good work in a way that tightens the bonds between your hotel and your employees. If you can do this, then think of the money you’ll save when you don’t have to recruit replacement staff.
- Above all, start with hiring a better group of employees. You’ve heard the phrase “right person for the right seat.” Investing more time at the beginning of the hiring process can help ensure you’re hiring the right person for the job. This will naturally cut down on the attrition process.
Ensuring Your Success
To ensure your success, consider partnering with an experienced staffing agency like Gecko Hospitality. We keep the hospitality industry running with the best candidates to help you meet your hiring goals. Call on our team today to find out how we can help keep the right people in the right seats at your business.